Making the Hard Conversations Easier – How to Fire Your Clients Like a Beauty Boss Pro
As a successful skincare, lash, brow and waxing specialist, you know clients are what makes your business world go ’round. And firing a client is something no one ever wants to do. In an ideal world, all of our clients are perfect and because of this we build long-lasting relationships with each and every one of them. Unfortunately though, things don’t always go that way.
There are a lot of different reasons you might need to fire a client. They might be difficult to work with, they might demand services that you don’t provide, or they just might have unrealistic expectations of what you can or are willing to do.
No matter the reason, sometimes you’ll need to make the tough call and cut ties with a client. Here are 5 tips on how you can fire a client while still remaining professional and respectful.
Tip #1: Be Straightforward
Don’t beat around the bush. This is your business and your decision, so you need to own it. If you start to hesitate during the conversation, your train of thought can crash and you might find yourself with your back against the wall. Don’t let doubt creep into your mind. You’ll need to make it clear from the start that your decision is final.
Tip #2: Don’t Procrastinate
If you’re beginning to think it’s time to fire a client, your instinct is probably spot on. Trust your gut and follow through. Doing it sooner rather than later will allow you to free yourself from the stress that comes with having an incompatible client and it allows the client to find an esthetician who is more suited to their needs.
Tip #3: Choose Your Words Carefully
You definitely don’t want to place the blame for a failed relationship on the client in this conversation. Explain that you can’t provide what they need rather than saying that they’re demanding too much. Try to be honest but tactful – there’s no need to hurt feelings or spark resentment if it can be avoided.
Tip #4: Don’t Throw Them Out in the Cold
Don’t tell a client you can’t treat them anymore and then toss them out the door with nowhere to go. Offer a referral to another specialist who might be better suited to their needs. What you offer them might depend on why you’re firing them, but don’t let them leave without letting them know that you still care about them.
Tip #5: Once the Door is Closed, It Stays Closed
When it comes to firing a client, done is done. There shouldn’t be any need to discuss anything further with them. If need be, have a quick and “private” team meeting with your staff which might help and stop any gossip on the situation.
So, now you know my top five tips for firing clients like a true Beauty Boss. Is it time for you to fire incompatible clients to make more room for those that will allow you to claim a bigger piece of the $445 billion beauty industry pie? If you need more guidance, visit me here to get more vital strategies on becoming a profitable beauty boss.